Product Care & Support
Welcome to Racy Living’s Support Hub, where you’ll find everything you need to get the most out of your furniture and home décor.
Whether you need care tips, assembly guides, or maintenance advice, this page is your go-to resource. Explore our expert advice to keep your home looking its best!
What will you find:
Care & Maintenance
Keep your furniture in top condition with our care and maintenance guides. Find out how to clean, protect, and extend the life of your favorite pieces.
How-To Guides
Need help setting up or using your new furniture? Watch step-by-step video tutorials and easy-to-follow instructions tailored for your products.
Product Manuals
Looking for detailed product specifications or assembly instructions? Download official user manuals for all our collections.
Broste Copenhagen Care & Maintenance
Bamboo and Rattan
Rattan and bamboo are natural and beautiful, imperfect materials with unique and inevitable colour variations, markings, grains, and dents that do not influence the product's durability, strength, or lifespan. The handmade nature of rattan and bamboo furniture, lamps, baskets, etc., means that no two pieces or sides of the same piece are identical.
Please note that rattan or bamboo can become brittle or damaged when exposed to heat or moisture. Caring for the material will keep it lasting for years. The item should be regularly dusted or vacuumed using an upholstery brush with low suction. When necessary, a more thorough cleaning can be done with a damp cloth. Any food, drink, or mud stains should be cleaned away immediately with mild soap. Please ensure not to soak the material.
We advise against leaving rattan or bamboo exposed to the elements when not in use. Store them in a dry and ventilated space during the winter months to prolong their lifespan.
Ceramics
All our dinnerware and decorative items made of stoneware, porcelain, clay or ceramics are finished by hand. The craftsmanship gives every item minor, beautiful irregularities in the form, the tone, and the glaze colour. The variations of the product remind us of the authenticity of the production of our tableware.
Porcelain and Stoneware
We use stoneware and porcelain clay in our dinnerware series and we love the contrasting expression of the denser and stone-like quality of the stoneware and refined porcelain. The main difference between the two types of clay is that stoneware is more dense and less porous than porcelain.
Stoneware is fired at approximately 1100-1250 degrees and retains more water after firing than porcelain, which can cause it to become hot during use. Porcelain, with its light, almost translucent ‘shell-like’ appearance, is fired at very high temperatures ranging from 1200-1450 degrees. When porcelain is fired, it develops a smooth and hard structure. Both materials are robust and long-lasting, each with its own unique appearance and tactile qualities.
Reactive Glaze
Reactive glazing is our most cherished glaze because its variegated colouring lends each piece a subtle uniqueness.
The final finish is unpredictable due to the non-formulaic firing process in the kiln. As a result, no two pieces of reactive glaze dinnerware are alike, each possessing its own distinctive traits and nuances.
The detailing of our glazed products is made by hand, making each piece unique.
We sometimes let the colour be defined by the raw material, which by nature will give tiny variations in the tones of the series. For our Nordic Bistro dinnerware, we have added a transparent, glossy glaze that adds a beautiful depth to the natural colour and reveals imperfections in the raw material that are usually not visible. Some of our tableware series are created by pressing the material into moulds with high pressure. In this process, minor dents may occur unavoidably and should not be considered production faults.
Dishwasher
All our tableware series are suitable for the dishwasher. However, temperatures above 65 degrees Celsius can contribute to the crazing of the glaze and is therefore not recommended. We also recommend to unload the dishwasher when it has cooled down to avoid chipping.
Microwave
All our tableware is microwave safe. However, an effect above 675 Watt can overheat and damage the item and is not recommended.
Oven Safe
Our ovenware is safe up to 250 degrees Celsius. Please refrain from subjecting it to sudden temperature fluctuations. Take caution, as ovenware items may break if exposed to rapid changes in temperature, such as transitioning from a hot oven to a cold countertop. Note that our tableware collections made of stoneware and porcelain are not suitable for oven use.
Freezer Safe
Our ovenware is safe to use in temperatures as low as -18 degrees Celsius. Avoid abrupt temperature shifts to prevent breakage. Exercise care, as ovenware products may fracture if swiftly transferred from the freezer to a preheated oven. Our tableware collections made of stoneware and porcelain should not be placed in the freezer.
Marks, Scratches and Stains
Plates and bowls will get cutlery marks and small scratches from usage. Especially unglazed and matt-glazed surfaces are even more sensitive compared to normal and glossy ceramic surfaces. Neither are perceived as production faults.
The marks can to some extent be removed with Vienna chalk on white items or polishing material for glass ceramic cooking plates, but please remember to follow the instructions for use carefully.
Crazing Glaze
Crazing refers to a network of fine hairline cracks that develop on the surface of the glaze. Tableware typically consists of a ceramic body covered with glaze, and when changes in conditions affect the body more than the glaze, crazing can occur. Exposure to moisture, such as soaking, can cause the item to expand or contract, leading to crazing. Additionally, repeated heating or cooling, as well as use in a microwave or dishwasher, can contribute to crazing over time.
Crazing may result from:
Sudden fluctuations in temperature and humidity
Exposure to moisture, especially if soaked
Being bumped or moved around
Crazing typically occurs with age, which is why you often find crazing on vintage and antique items more frequently than on new ones. However, crazing in glaze is not considered a production fault.
Cutlery
Our cutlery will serve you for years to come with proper care and use. Stainless steel needs to be understood by its name. Not stain-free, but stains less, and by stains, we mean rust. No steel alloy is 100% resistant to all the food or chemistry in our kitchen. It can erode the surface and cause rust stains. So please be aware that food acids found in ketchup, mustard, egg, lemon, etc., and ferrous and chlorinated water can attack steel and cause rust stains. Therefore, we recommend that the cutlery is rinsed or washed immediately after use.
Most of our cutlery is dishwasher safe but, as with all cutlery, be careful using aggressive dishwasher detergents. We know it’s more convenient to use the dishwasher than washing by hand, but it won’t risk shortening its colour or lifespan.
Our cutlery ranges are manufactured from 18/8 chrome/nickel steel for the forks and spoons. To ensure the sharpness of our knives, we use special 13/0 chrome steel with carbon. You may therefore find that the blades are more susceptible to rust.
Fiberclay
Fiberclay is an excellent material for outdoor furniture and planters. The mix of fiber and cement makes it solid and beautiful like concrete yet lightweight and easy to move.
Fiberclay is meticulously maintained using a blend of wax and stone oil, offering protection against dirt and stains. In case of minor cracks, it is advised to lightly sand the surface followed by an application of wax for repair. Being a natural product, it exhibits colour variations that mature and weather over time in various weather conditions due to the presence of retained salts.
Kindly be advised that fiber cement is not resistant to frost. To ensure its longevity, it should be stored in a dry and frost-free environment during the winter months.
Glassware
The majority of our glassware is hand-blown, a traditional technique that remains widely practiced today. This process involves heating liquid glass and placing it into a mold, where a skilled glassblower shapes it using a blowing pipe. Creating a hand-blown series that achieves consistency and uniformity requires expert artisans. Each glass bears unique characteristics evident in its slight variations in color, size, thickness, and the presence of tiny bubbles. These natural irregularities serve as a testament to the authenticity of our glasses and reflect the connection between the artisan and the glass, telling a story of craftsmanship and tradition.
Dishwasher
Our glasses are dishwasher-safe, and we suggest using the glass program or temperatures below 55 degrees Celsius to prevent glass etching. When loading the dishwasher, place the glasses well-spaced apart to avoid contact with each other or other objects. If available, utilize a stemware rack for added support and stability. After the washing cycle is complete, promptly remove the glasses from the dishwasher or open the lid to prevent the buildup of steam, which may contribute to glass degradation.
Oiled Oak
Hand-wash kitchen accessories crafted from oiled oak. Following use, gently cleanse with a small amount of dishwashing liquid, rinse under hot water, wipe dry, and let air-dry in an upright position. To prevent cracking, drying, or warping, periodically apply oil to keep the boards nourished, thereby preserving their antimicrobial properties.
Lacquered Veneer
Lacquered veneer enhances the individuality of each surface with unique grain patterns, adding to the wood’s charm. When it comes to safeguarding the surface, it’s important to be mindful of moisture, heat, and sunlight. Any spilled liquids should be promptly wiped away.
For stain removal, use a mild detergent followed by a rinse with clean water. Avoid harsh detergents or products containing abrasive powder, as these can dull, scratch, or damage the surface. Additionally, it’s crucial to shield the surface from heat or steam generated by hot plates, as this can gradually weaken the adhesive bonding the veneer to the underlying surface. Prolonged exposure to direct sunlight may result in fading of the surface color.
Lacquered veneer is intended for indoor use only.
Lamps
All lamps are CE approved and suitable for 220-240 volt. Table and floor lamps have a two-pin euro plug. For indoor use only.
Marble
Marble is a stunning material with natural variations making each piece unique. We recommend hand-washing marble cutting boards with a mild dishwashing liquid and a soft sponge.
Marble is not suitable for dishwashers or exposure to drastic temperature changes, as it can cause cracks. Please use a knife carefully on marble cutting boards as it can damage the knife and scratch the cutting board’s surface.
Candles
Broste Copenhagen has a long tradition of producing candles with the best manufacturers in Europe. We use modern quality standards as a benchmark for all our candles. We work exclusively with selected raw materials such as fully refined paraffin wax, high-grade stearin, and pure cotton wicks in our production. We are committed to having our candles tested by neutral and independent product testing services to maintain our position.
All our candles are made without palm oil.
Our candles are tested according to the three EU norms:
EN 15493 specifications for fire safety
EN 15426 specifications for soot behavior
EN 15494 specifications for product safety labels
Additionally, to consistently ensure the high quality of our candles, our in-house quality management continually controls both finished candles and raw materials. All test results are documented accordingly. Reliable quality and continuous product development and improvement are the basic principles we have committed to throughout the years.
Scented Candles
All scented candles are made from soy wax—a processed form of soybean oil. Soy wax is a natural wax made from a renewable and eco-friendly source. Burning soy candles does not increase CO2 levels in the atmosphere.
NEVER LEAVE A BURNING CANDLE UNATTENDED
Never leave wick trimmings, matches, or any other material in the wax pool, as these can create a fire hazard.
Please always trim the wick to 1 cm before lighting the candle and make sure that the wick is upright.
Pieces of wick that have been cut off or other items that fall into the candle wax can re-ignite, causing the candle flame to become much larger than is safe, even if it is in a container.
Dispose of all packing materials or foreign matter before lighting a candle. Some of our candles have a paper band wrapped around them or a wicked tag. Make sure to remove any of these items from your candles before lighting them so they do not catch fire.
The wick is made so that the candle burns safely.
If a wick becomes too short, it will produce a small flame, causing improper burning.
Extinguish the flame and carefully pour off the liquid wax to fix this. Relight the candle and allow it to burn for about one hour. If the flame is still too small, repeat the process until the flame can continue burning.
Prolonged exposure of candles to temperatures below minus degrees could cause the wax to crack.
Important Information – Safety
Do not leave candles in direct sunlight or at temperatures below 0°C. Candles will get damaged under extreme temperature changes.
⚠️ Warning!

Maintenance of Upholstery Furniture
We recommend using tested and approved upholstery care kits for impregnation and stain removal. When vacuuming or spot cleaning, avoid rubbing the fabric too vigorously to prevent pilling.
For non-greasy stains, gently dab the affected area with a sponge soaked in clean, warm water. If necessary, use water and alkaline-free soap for stain treatment, and always rinse with clean water afterward. If unsure, seek professional advice.
Regularly vacuum the furniture using the upholstery nozzle or a soft clothes brush, brushing in the direction of the nap to remove dust and prevent fluff and pilling.
Fabric upholstery should not be exposed to direct sunlight, as some fabrics may fade faster than others. As a general rule, synthetic fibers and light colors tend to fade less, making them a better choice for furniture exposed to sunlight.
Wool
Wool fiber is a natural material known for its excellent properties, providing warmth and comfort. It is also durable, elastic, and naturally dirt-repellent due to the lanolin present in the wool. Initially, wool may shed some excess fibers from the surface, known as pilling. However, this does not impact the quality of the material; instead, it signifies its natural and high-quality nature.
Polyester
Polyester fiber, on the other hand, is durable and easy to maintain, making it an ideal choice for areas with heavy wear. Trevira CS fiber is a flame-retardant polyester that boasts a strong environmental profile.
Velour
Velour fabric may become wrinkled or crumpled during transportation or prolonged use. To restore its appearance and revive the pile, steam can be applied using an iron or steamer from a distance of 2–3 cm. Afterward, gently comb the fabric with a soft brush in the direction of the pile.
Martindale
Martindale is the standard measure of durability. For heavy usage, abrasion resistance (Martindale) should exceed 20,000, while for everyday use, a rating of 10,000 or higher is sufficient.
Our curated selection of fabrics ranges in abrasion resistance from 20,000 to 120,000 Martindale. Fabrics with a Martindale rating exceeding 80,000 are suitable for commercial/public use.
Lightfastness
Lightfastness refers to a textile’s capacity to maintain its color when exposed to light, rated on a scale from 1 (poor) to 8 (excellent). Lower lightfastness indicates a higher likelihood of color fading over time.
Pilling
Pilling refers to the degree to which fibers accumulate on the surface of the textile, forming small balls of lint, known as bobbles. These bobbles can appear due to factors such as wear, dirt, or the use of inappropriate cleaning agents.
Pilling is rated on a scale from 1 (poor) to 5 (excellent).
Our Labels
